Seriously, OnTrac? What is up with all of this sucking? Why on earth do two delivery drivers know where I live and get packages here just fine while the REST OF YOU--INCLUDING SUPERVISORS--CANNOT READ DIRECTIONS and say my address doesn't exist? It makes me so sad. I do everything I can to avoid you, and every time I'm forced to use your "service," it's an utter disaster. I just want my Thirsties Hemp Inserts! I wish I could pay Amazon extra money to not use you. I would gladly pay twice as much to ensure that UPS delivers my packages every time and OnTrac never has to frustrate me ever again. That may be an exaggeration. I would gladly pay twice the shipping or, in the case of free shipping, 10-15% more of my total bill just to ensure that OnTrac doesn't get my business. I love that some companies let you choose to not use OnTrac. I don't care that it takes another day--what is one day when it takes a week longer for OnTrac to figure out where I live if my package ends up in the hands of someone other than the two guys who know how to get here? What a deal. More companies should follow suit.
I will never say anything about OnTrac again if I can help it.
Showing posts with label OnTrac sucks. Show all posts
Showing posts with label OnTrac sucks. Show all posts
Tuesday, September 6, 2011
Friday, August 19, 2011
OnTrac Still Sucks
But one nice thing I can say about them is that they keep good records. I called OnTrac and they knew the exact time and reason I called a few hours before. They hadn't done anything about it, but at least they knew.
OnTrac Update (OnTrac Still Sucks)
Four phone calls later, on hold for a total of about 1.5 hours, and they are finally going to "error out" the delivery time. The driver is only 26.75 hours late. This is ridiculous. There is no new ETA, but the last supervisor I spoke to said that it looks like the driver "misdelivered" the package. How on earth did two other guys get here perfectly fine JUST TODAY and he has taken the last 30+ hours to find where I live? This is the company that keeps perfect directions for my address in the computer system--down to the last turn, things I don't even know. The last thing it says is IN THE SKYPARK AIRPORT UP THE OUTDOOR STAIRCASE ON THE SIDE FACING THE STREET.
I sent an email to Diapers.com about the package and someone called me right back! It was crazy. The girl was so nice and she said that they could change me over to a national shipper, just that my future orders would take a day longer. Who cares if it takes a day longer as long as it actually gets here when it says it will? She said that regional shippers are faster than national. I think the regional shippers just fudge their numbers so they LOOK like they are faster. They are not faster nor are they better. Just better at lying. So often, the package says it was delivered hours and hours before it's ever delivered.
The girl at Diapers.com told me a different story than I heard any of the four times I called OnTrac--how many lies can they tell? Did they lie to her, too? All that I know is that the package finally says that it hasn't been delivered yet and, if they can't deliver it tonight, Diapers.com is going to have them send the package back and they'll send me a new one from a national shipper (I have my fingers crossed for UPS).
I sent an email to Diapers.com about the package and someone called me right back! It was crazy. The girl was so nice and she said that they could change me over to a national shipper, just that my future orders would take a day longer. Who cares if it takes a day longer as long as it actually gets here when it says it will? She said that regional shippers are faster than national. I think the regional shippers just fudge their numbers so they LOOK like they are faster. They are not faster nor are they better. Just better at lying. So often, the package says it was delivered hours and hours before it's ever delivered.
The girl at Diapers.com told me a different story than I heard any of the four times I called OnTrac--how many lies can they tell? Did they lie to her, too? All that I know is that the package finally says that it hasn't been delivered yet and, if they can't deliver it tonight, Diapers.com is going to have them send the package back and they'll send me a new one from a national shipper (I have my fingers crossed for UPS).
Ode to OnTrac (OnTrac sucks)
I can't believe I'm saying this, but OnTrac is even worse than FedEx. I know, crazy. Usually, OnTrac's online tracking system will say that my package was delivered at 5 or 6 or 7:30 PM and my package won't be here until 10 or later at night, sometimes at crazy hours in the morning. But when my package still wasn't here in the morning, I called the customer service. They WOULDN'T change the delivery time to show that my package hadn't arrived yet--they just promised the driver would "come back" (as though he had been here in the first place) and deliver the package by 5PM. Then, I get a package from OnTrac at 11:31 AM. It's not the one I was expecting, so I call to see what is going on with the first package. I was assured the package would be here by 5 and the other one must have gone with another driver.
I wait until 5:27 to call back, even though I got ANOTHER package from OnTrac at 3:30pm. I don't usually get three packages in one day, let alone three from OnTrac. I avoid everyone who isn't UPS if I can help it. But today was a crazy day. So I call back and I'm on the phone with some nice, but totally unhelpful guy. I was super polite and finally asked to talk to a supervisor. But what on earth is up with THREE drivers all coming to my apartment in ONE DAY? Seriously? How ludicrous is that? Why on earth would you not have a set route for a driver to minimize costs?
Anyway, I was finally connected to a supervisor and she wouldn't change the site to show that the package hadn't been delivered yet. Why on earth not? IT HASN'T BEEN DELIVERED YET! The proof, you ask? I don't have the freaking package. That is how I know it hasn't been delivered. I looked all around--maybe it was left at the front of the building, maybe the guy was too lazy to walk up the stairs and left it in the grass. But no. It's just not here. This is ridiculous. Finally, after being placed on hold again, the supervisor said she talked to the driver and he is running "a little bit late" (try a over day--it was supposed to be here by 5pm yesterday), but he'll be here in less than an hour. So he has 45 minutes before I call back and start hating.
Are they really so dishonest that they just lie about their delivery times to make it look better for their company? I can't believe how upset I am. I think it's the lying that really gets to me. If they would just have the correct delivery time on it (when I actually get the package, and not when the driver needs to say he delivered it so his time looks better than everyone else's), I wouldn't care. It's not that big of a deal that it's taking another day to get this package. I don't need anything in it before tomorrow, or even the next day, so who cares? Why lie about it? Just because it's a small company doesn't mean that OnTrac has the right to falsify information to give them an edge over bigger, more established, infinitely superior companies (re: UPS=the best delivery company alive). OnTrac is deceitful and terrible and they always leave my packages baking in the sun instead of knocking on the door (not even the knock and run like FedEx does). A quick knock just to let me know that it's there is not too much to ask. The UPS guy always waits for me to get to the door and then smiles and hands me my package. I like him. He's nice. His substitute is super nice, too. Both of them are some of the most pleasant guys I run into at my apartment. The OnTrac guys? I don't know. I've never seen any one of them more than once, and I usually don't see them at all.
And now he has 40 minutes. And then I am seriously calling. And I won't be pleasant this time.
I wait until 5:27 to call back, even though I got ANOTHER package from OnTrac at 3:30pm. I don't usually get three packages in one day, let alone three from OnTrac. I avoid everyone who isn't UPS if I can help it. But today was a crazy day. So I call back and I'm on the phone with some nice, but totally unhelpful guy. I was super polite and finally asked to talk to a supervisor. But what on earth is up with THREE drivers all coming to my apartment in ONE DAY? Seriously? How ludicrous is that? Why on earth would you not have a set route for a driver to minimize costs?
Anyway, I was finally connected to a supervisor and she wouldn't change the site to show that the package hadn't been delivered yet. Why on earth not? IT HASN'T BEEN DELIVERED YET! The proof, you ask? I don't have the freaking package. That is how I know it hasn't been delivered. I looked all around--maybe it was left at the front of the building, maybe the guy was too lazy to walk up the stairs and left it in the grass. But no. It's just not here. This is ridiculous. Finally, after being placed on hold again, the supervisor said she talked to the driver and he is running "a little bit late" (try a over day--it was supposed to be here by 5pm yesterday), but he'll be here in less than an hour. So he has 45 minutes before I call back and start hating.
Are they really so dishonest that they just lie about their delivery times to make it look better for their company? I can't believe how upset I am. I think it's the lying that really gets to me. If they would just have the correct delivery time on it (when I actually get the package, and not when the driver needs to say he delivered it so his time looks better than everyone else's), I wouldn't care. It's not that big of a deal that it's taking another day to get this package. I don't need anything in it before tomorrow, or even the next day, so who cares? Why lie about it? Just because it's a small company doesn't mean that OnTrac has the right to falsify information to give them an edge over bigger, more established, infinitely superior companies (re: UPS=the best delivery company alive). OnTrac is deceitful and terrible and they always leave my packages baking in the sun instead of knocking on the door (not even the knock and run like FedEx does). A quick knock just to let me know that it's there is not too much to ask. The UPS guy always waits for me to get to the door and then smiles and hands me my package. I like him. He's nice. His substitute is super nice, too. Both of them are some of the most pleasant guys I run into at my apartment. The OnTrac guys? I don't know. I've never seen any one of them more than once, and I usually don't see them at all.
And now he has 40 minutes. And then I am seriously calling. And I won't be pleasant this time.
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